Refund & Cancellation

Our Policy

We have pretty easy and straightforward refund & cancellation policies.

We will issue a full refund back to your original payment method used IF AND ONLY IF:

• Your order gets lost while in transit - You may also opt for a resend. Resends will take 5-9 business days, just like placing a new order.

• You received an incorrect item, size, style, etc. - In this situation, we will require you to send a photo within 5 days of delivery. You may also opt for a resend. Resends will take 5-9 business days, just like placing a new order.

• You received a damaged item - We will require you to send a proof of damage. You may also opt for a resend. Resends will take 5-9 business days, just like placing a new order.

Order Delays

• If your order is delayed (more than 15 business days) due to reasons we have no control of like postal delay, we will issue a compensation store credit in the form of a coupon code.

Return to Sender Issues

If the product is returned to us due to incorrect address issue or consignee not found, the customer will have to pay the courier charges for resending the product.

Contact Information

Email: support@aurark.com
Customer Service Hours: Monday - Friday, 9 AM - 6 PM IST
Response Time: We aim to respond to all inquiries within 24 hours

Important Notes

• This policy applies to purchases made through our website only • We reserve the right to refuse returns that don't meet our policy requirements • All photo evidence must be provided within the specified timeframes

Policy Updates

This policy was last updated on August 3, 2025. We may update this policy from time to time, and changes will be posted on this page. Continued use of our website constitutes acceptance of any policy changes.

For questions about returns, refunds, or this policy, please don't hesitate to contact our customer service team. We're here to help ensure your complete satisfaction with your purchase.